Cancellation Policy

Last updated: May 13, 2026

This Cancellation Policy explains how cancellation requests work for orders placed through Wishkr.

Cancellation eligibility depends on gift type, order status, voucher issuance status, customization status, packing status, shipping status, delivery timeline, booking status, and partner policy.

1. Cancellation By Customer

Customers may request cancellation by contacting Wishkr as soon as possible after placing the order.

Cancellation is not guaranteed and depends on:

  • Gift type.
  • Order status.
  • Whether voucher has been issued.
  • Whether customization has started.
  • Whether item has been sourced, packed, shipped, or dispatched.
  • Partner cancellation policy.
  • Delivery or booking timeline.

2. Digital Gift Cards & Vouchers

For future-dated gift-card orders, cancellation may be possible before the voucher is issued.

Once a digital gift card or voucher is issued, it usually cannot be cancelled or refunded because it is generated digitally and may be redeemable immediately.

3. Custom Hampers & Personalized Gifts

Custom hampers, personalized gifts, branded gifts, and made-to-order products may be cancelled only before the fulfilment partner starts sourcing, customization, packing, or fulfilment.

Once the order is confirmed, sourced, customized, packed, or dispatched, cancellation may not be possible.

4. Flowers, Cakes, Food & Perishable Gifts

Perishable items such as flowers, cakes, chocolates, food hampers, and fresh products may not be cancellable once preparation, sourcing, packing, or dispatch has started.

Cancellation requests for perishable gifts are reviewed based on order status, delivery timeline, and partner policy.

5. Experience Gifts & Bookings

Experience gifts, bookings, private theatre bookings, and similar partner-led services are subject to partner availability and partner cancellation or rescheduling policies.

No refund or cancellation may be available for:

  • No-shows.
  • Late arrival.
  • Cancellation after the allowed window.
  • Change requests too close to the booking time.
  • Customer-side incorrect information.

If the partner allows cancellation or rescheduling, Wishkr will help coordinate the request.

6. Cancellation By Wishkr

Wishkr may cancel an order if:

  • Payment fails.
  • Product or voucher is unavailable.
  • Partner cannot fulfil the order.
  • Delivery location is not serviceable.
  • Customer details are incomplete or incorrect.
  • Fraud or misuse is suspected.
  • Operational or technical issues prevent fulfilment.

If Wishkr cancels a paid order, an eligible refund will be initiated to the original payment method.

7. Refund After Cancellation

If a cancellation request is approved and the order is eligible for refund, the refund will be initiated to the original payment method.

Normal refunds may take 5-7 working days to reflect, depending on the payment gateway, bank, UPI app, card issuer, or payment method.

Payment gateway charges, instant refund charges, partner cancellation charges, or already-incurred fulfilment costs may be deducted where applicable and legally permitted.

8. How To Request Cancellation

To request cancellation, contact Wishkr as soon as possible:

Please include:

  • Order ID.
  • Customer name.
  • Registered phone number.
  • Payment reference, if available.
  • Reason for cancellation.

9. Final Decision

Cancellation requests are reviewed case-by-case based on gift type, order status, partner policy, payment status, fulfilment status, and proof submitted.

Wishkr will try to resolve issues fairly, but digital, customized, perishable, and partner-confirmed orders may not always be eligible for cancellation.