Return & Replacement Policy

Last updated: May 13, 2026

This Return & Replacement Policy explains when returns or replacements may be available for orders placed through Wishkr.

Return and replacement eligibility may vary depending on gift type, delivery status, product condition, customization status, and proof submitted by the customer.

1. General Return Policy

Many products sold or arranged through Wishkr are customized, personalized, digital, perishable, or partner-fulfilled. Because of this, not all items are eligible for return.

Returns or replacements may be considered only if:

  • Wrong item was delivered.
  • Item was damaged during delivery.
  • Item was missing from the order.
  • Order was not delivered.
  • Delivered product was materially different from the confirmed order.
  • Perishable item arrived spoiled or unusable.

2. Reporting Window

Customers must report damaged, wrong, missing, spoiled, or materially different items within 24 hours of delivery.

Customers may be required to share photos, videos, order details, delivery details, and issue description for verification.

3. Non-Returnable Items

The following items are generally non-returnable:

  • Digital gift cards and vouchers once issued.
  • Custom hampers once confirmed, sourced, packed, or dispatched.
  • Personalized, branded, engraved, printed, or made-to-order products.
  • Flowers, cakes, chocolates, food hampers, and fresh or perishable products.
  • Completed experience gifts or bookings.
  • Products that have been used, opened, altered, damaged after delivery, or handled improperly.

4. Digital Gift Cards & Vouchers

Digital gift cards and vouchers are non-returnable once issued because they are generated digitally and may be redeemable immediately.

Replacement may be considered only if the voucher is invalid, incorrect, not issued after successful payment, or cannot be replaced or reissued by the gift card provider.

5. Custom Hampers & Personalized Gifts

Custom hampers, personalized gifts, branded gifts, and made-to-order products are non-returnable once confirmed, sourced, customized, packed, or dispatched.

Replacement or resolution may be considered if:

  • Wrong item is delivered.
  • Item is damaged during delivery.
  • Delivered product is materially different from the confirmed order.
  • Order is not delivered.

6. Flowers, Cakes, Food & Perishable Gifts

Perishable items such as cakes, flowers, chocolates, food hampers, and fresh products are non-returnable.

Replacement or refund may be considered only if:

  • Order was not delivered.
  • Wrong item was delivered.
  • Item arrived damaged or spoiled.
  • Issue is reported within 24 hours of delivery with proof.

7. Replacement Process

Once a return or replacement request is received, Wishkr will review the order details, proof submitted, delivery status, product type, and fulfilment partner policy.

If approved, Wishkr may offer a replacement, re-delivery, voucher reissue, refund, partial refund, or another suitable resolution depending on the case.

8. How To Request Return Or Replacement Support

To request a return, replacement, or support, contact:

Please include:

  • Order ID.
  • Customer name.
  • Registered phone number.
  • Issue description.
  • Photos or videos, where applicable.
  • Delivery proof or payment reference, if available.

9. Final Decision

Return and replacement requests are reviewed case-by-case based on gift type, order status, delivery status, partner policy, payment status, and proof submitted.

Wishkr will try to resolve issues fairly, but digital, customized, perishable, and partner-confirmed orders may not always be eligible for return or replacement.