Refund Policy

Last updated: May 13, 2026

This Refund Policy explains when refunds may be available for orders placed through Wishkr.

Wishkr offers different types of gifts, including digital gift cards, custom hampers, personalized gifts, perishable gifts, experiences, and partner-fulfilled products. Refund eligibility may vary depending on the gift type, order status, payment status, fulfilment status, and partner policy.

1. Refund Eligibility

Refunds are reviewed case-by-case and may be considered only where applicable.

A refund may be considered if:

  • Payment was successful but the order was not fulfilled.
  • Payment was successful but the voucher was not issued.
  • Duplicate payment was made.
  • Wrong voucher or wrong product was issued due to an error by Wishkr or its fulfilment partner.
  • The order could not be fulfilled by Wishkr or the fulfilment partner.
  • The product was not delivered.
  • The delivered item was damaged, spoiled, wrong, missing, or materially different from the confirmed order.

2. Digital Gift Cards & Vouchers

Digital gift cards and vouchers are usually non-refundable once issued because they are generated digitally and may be redeemable immediately.

A refund or replacement may be considered only if:

  • Payment was successful but the voucher was not issued.
  • Duplicate payment was made.
  • Wrong voucher was issued due to an error by Wishkr or its fulfilment partner.
  • Voucher is invalid and cannot be replaced or reissued.
  • Order could not be fulfilled by Wishkr or the gift card provider.

For future-dated gift-card orders, refund or cancellation may be possible before the voucher is issued. Once the voucher is issued, it usually cannot be cancelled or refunded.

3. Custom Hampers & Personalized Gifts

Custom hampers, personalized gifts, branded gifts, and made-to-order products are generally non-refundable once confirmed, sourced, customized, packed, or dispatched.

Refund or replacement may be considered if:

  • Order is not delivered.
  • Wrong item is delivered.
  • Item is damaged during delivery.
  • Delivered product is materially different from the confirmed order.

Customers must report damaged, wrong, missing, or materially different items within 24 hours of delivery with photos or videos.

4. Flowers, Cakes, Food & Perishable Gifts

Perishable items such as cakes, flowers, chocolates, food hampers, and fresh products are generally non-refundable and non-returnable.

Refund or replacement may be considered only if:

  • Order was not delivered.
  • Wrong item was delivered.
  • Item arrived damaged or spoiled.
  • Issue is reported within 24 hours of delivery with proof.

5. Experience Gifts & Bookings

Experience gifts, bookings, private theatre bookings, or similar partner-led services are subject to partner availability and partner cancellation or rescheduling policies.

No refund may be available for:

  • No-shows.
  • Late arrival.
  • Cancellation after the allowed window.
  • Change requests too close to the booking time.
  • Customer-side incorrect information.

If the partner allows cancellation, refund, or rescheduling, Wishkr will help coordinate the request.

6. Refund Timeline

Once a refund is approved by Wishkr, it will be initiated to the original payment method.

Normal refunds may take 5-7 working days to reflect, depending on the payment gateway, bank, UPI app, card issuer, or payment method.

Instant refunds, if available, may be processed faster and may be subject to payment gateway availability or charges.

Payment gateway charges, instant refund charges, partner cancellation charges, or already-incurred fulfilment costs may be deducted where applicable and legally permitted.

7. How To Request A Refund

To request a refund or support, contact:

Please include:

  • Order ID.
  • Customer name.
  • Registered phone number.
  • Payment reference, if available.
  • Issue description.
  • Photos or videos, where applicable.

8. Final Decision

Refund requests are reviewed case-by-case based on gift type, order status, partner policy, payment status, fulfilment status, and proof submitted.

Wishkr will try to resolve issues fairly, but digital, customized, perishable, and partner-confirmed orders may not always be eligible for refund.